Shipping policy

Shipping Policy

Processing Your Order

Every piece at By:Na is carefully prepared with love and attention to detail. Please allow 7–14 working days for us to process your order before it’s shipped out, unless stated otherwise.
(Our processing time doesn’t include weekends or public holidays.)

Delivery Time

Once your order has been dispatched, delivery usually takes 7–14 working days, depending on your location and the courier service. Please note that delivery times may vary slightly based on courier schedules or destination.

Shipping Fees

Shipping costs are calculated based on your order’s weight, size, and delivery location. You’ll see the final shipping fee at checkout before confirming your order.

Order Updates

As soon as your order is on its way, you’ll receive a shipping confirmation email with tracking details. You can use this tracking number to follow your parcel’s journey right to your doorstep.

International Orders

We’re so excited to share By:Na with customers around the world! Please note that customs fees, import duties, and taxes may apply to international orders. These charges are determined by your local customs office and are the responsibility of the customer.

If a Package Goes Missing or Is Stolen

Once your package is marked as delivered by the courier, it becomes your responsibility. If your order goes missing or you believe it has been stolen, we recommend contacting the courier’s customer service for assistance. Sadly, we’re unable to offer refunds or replacements for stolen packages — but we’ll do our best to guide you through next steps.

Delays

Sometimes life happens — weather, customs checks, or courier delays may slow things down. While these situations are beyond our control, we’ll always do what we can to help you track your order and keep things moving.

Incorrect Address

Please double-check your shipping details before completing your order. If you notice an error, contact us right away at bynaamira@gmail.com — we’ll do our best to update your details before your order is sent. Unfortunately, we can’t be held responsible for orders shipped to an incorrect address provided by the customer.

Lost Packages

If your order seems to be lost in transit, please get in touch with us at bynaamira@gmail.com. We’ll work together to file a claim with the courier and find a solution as quickly as possible.

We’re Here to Help

If you ever have any questions or concerns about your order or our shipping process, please don’t hesitate to reach out — we’re always happy to help!

By placing an order with By:Na, you’re agreeing to our Shipping Policy above. Thank you so much for supporting our small business — we truly appreciate you and can’t wait for you to receive your order! 💙